Frequently asked questions

What is Myangate?


Myangate is your mobile based application that simplifies life for everyone in a gated community, from residents and management committee members to security guards and facility managers. Myangate brings together the community and enables the members to effectively interact with each other and be an active part of the society.




Where can I get the app?


You can download the APP from the Google Play Store or the Apple Store.

Android : https://play.google.com/store/apps/details?id=com.myanpro.myangate

iOS : https://apps.apple.com/app/myangate/id1530663339?src=AppAgg.com




What aspects are covered in the demo?


All services provided by MyanGate like onboarding, deployment and post-installation services are covered in the demo, on request.




How quickly can I get MyanGate installed?


The app can be on boarded and deployed within 10-12 days of your society management team signing up with the app. We also create all the backend database of the security personnel, create digital profiles and training of admins to ensure that the services are ready to be used.




Are there any hidden charges?


There are no hidden charges. Only the management committee of your gated community needs to subscribe for MyanGate’s services; the app is absolutely free to use for the residents.




How long does it take for the residents to adopt the technology? How easy is it for senior citizens to use it?


The app is very simple to use, and with some assistance, even senior citizens can use the app with ease. If someone finds the navigation difficult, we have a customer service team who will help in usage of the app.

The user and guard app interface is designed intuitively, keeping in mind the ease-of-use and maximum convenience.

The app is built for ages 9 to 90, keeping in mind a significant section of senior residents living in gated communities.




Will our personal data be secure on MyanGate?


We use reasonable safeguards to preserve the integrity and security of your information against loss, theft, unauthorized access, disclosure, reproduction, use or amendment. For more details, read our MyanGate Terms of Service.




What is the price for using Myangate?


Myangate is offered on a monthly subscription charge. Please contact us to know more.




Should we pay after trial period, if we do not use Myangate after the trial?


No. If you decide not to use Myangate after your 2 months trial, you need not pay. This is a no-obligation trial.




How to change my profile picture on the app?


Follow the following steps:

  • Go to the profile tab
  • Click on your profile picture, upload from “Gallery” or “Camera.




How to add my family members on Myangate?


Under “My Home” tab click on members and add the new member using “+” icon. And fill the required details.

OR

Contact Admin, he can also add new member using admin panel.




How to delete family member’s profile from Myangate app?


  • Login to admin panel using admin credentials, click on “Members” and under “Active” tab search for the user you want to delete.
  • Click on the user’s name and check the box which says” Deactivate this user”.
  • Click on “Update”.




How to re-add the family member profile on Myangate?


  • Login to admin panel using admin credentials, click on “Members” and under “De-Active” tab search for the user you want to re-add.
  • Click on the user’s name and check the box which says ”Activate this user”.
  • Click on “Update”.




How do I add my new vehicle information?


  • Go to the “My Home” tab present on the home screen of your app.
  • Click on Vehicle and then click on “+ADD” icon. Here you can add the vehicle photo, vehicle number and specify if it’s a two wheeler or four wheeler.
After this, the vehicle profile will appear in your app and same will be visible to admin.




How do I check the notices?


Once you open the Myangate App, you can see on the top of the home screen under notice board section.




Myangate mobile app is not working. What should I do?


We request you to check with mobile data or Wi-Fi and if the issue still persists you can write to us so that we can help solve the issue.




I am unable to sign up on Myangate. What should I do?


We request you to write to along with a screenshot of the issue so we can help solve the issue.




How does pre approval work?


You create a pre- approval for a visitor and the visitor arrives at a gate and tells the flat number. If the entry has already been approved by you, the visitor will be allowed entry without you getting any approval notification. This feature lets you approve the entry before your visitor is actually at the gate.




How do I pre approve a guest?


  • Click on the “My Home” tab present on the home screen of your app.
  • Click on Visitors, and then “+” icon and fill the required details about the visitor and date of their visit along with the number of visitors and click on “add”.
  • Your visitor will be allowed to enter without your approval notification.




How to send Emails?


  • On the homepage click on send email;
  • Click on “Facility”
  • Click on “+” icon
  • Enter the amenity details
  • Click on “Save”




Where to see my payment history?


  • Click on “My Home” tab on the app screen
  • Select “History”




How to raise complaint on Myangate app?


  • Click on “Complaints” tab on the app screen
  • Click on “+” icon and enter the description of the complaint
  • Select Complaint Type(Personal, Community)
  • Click on “Add Ticket”




How to check complaint status on Myangate app?


  • Click on “Complaints” tab on the app screen
  • Under Open Ticket, you will see existing complaints;
  • If complaint has been taken care of, you will see it under Closed Ticket




I have more questions. Whom do I reach out to?


We are happy to answer all your questions. Please feel free to reach us through email: info@myanprosolutions.com or call us at +95-9793654444 to know more.